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Terms and conditions of Ticket Sales

TICKET COLLECTION AT BOX OFFICE You will receive a confirmation of your order once you press ‘finalise order’. Tickets may be collected from 30 minutes prior to the performance at the venue box office. Concession ID, general ID, and credit card must be provided. Tickets not collected 5 minutes prior to the performance start time are forfeited and may be sold to a waiting list.

FEES Tickets purchased online or through the box office do not attract a fee.

TICKET REFUNDS and TRANSFERS All transactions are final. There will be no refunds on completed bookings unless the performance or event is cancelled. No refund will be given for tickets downgraded to a performance or concession type of lesser value.

Tickets are non-transferable to a different performance or event.

CONCESSION POLICY Proof of eligibility of concession must be presented to fortyfivedownstairs box office staff upon collection of tickets. Some concession types may not be available for certain performances.  Seniors cards are not a concession, however some shows offer a separate seniors price ticket. Please check options available on event pages, as they vary for each performance.

 LATE ARRIVAL Latecomers may not be admitted into the performance space. Exceptions are at the discretion of the production company. Please contact fortyfivedownstairs for details specific to the performance you have purchased.

TICKET AVAILABILITY Our online ticket service is connected in real time to our box office ticketing system. Tickets selected may become unavailable prior to finalising your transaction. In this event you will be given the chance to reselect alternative tickets or cancel your purchase.

DISABLED ACCESS By arrangement, please contact fortyfivedownstairs in advance.

CHANGE OF ARTIST The right is reserved to vary advertised programs and to add, withdraw or substitute artists as necessary.

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