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ticket collection
You will receive an email confirmation of your order once you press ‘finalise order’. Tickets may be collected from 30 minutes prior to the performance at the venue box office – concession ID, general ID, and credit card must be provided. Tickets not collected 5 minutes prior to the performance start time are forfeited and may be sold to a waiting list.

fees
Tickets purchased via fortyfivedownstairs website or box office do not incur a transaction fee.

refunds and transfers
All transactions are final. fortyfivedownstairs follows the Live Performance Australia Ticketing Code of Practice – as such, tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined.

late arrival
Latecomers may not be admitted into the performance space and exceptions are at the discretion of the production company. Please contact fortyfivedownstairs for details specific to the performance you have purchased. Tickets cannot be exchanged or refunded due to late arrival. We recommend that you arrive at the theatre at least 15 minutes prior to the performance.

concession policy
Proof of eligibility of concession must be presented to fortyfivedownstairs box office staff upon collection of tickets. Some concession types may not be available for certain performances. Seniors cards are not a concession, however some shows offer a separate seniors price ticket. Please check options available on event pages, as they vary for each performance.

ticket availability
Our online ticket service is connected in real time to our box office ticketing system. Tickets selected may become unavailable prior to finalising your transaction. In this event you will be given the chance to re-select alternative tickets or cancel your purchase.

disabled access
Due to the old age of our building, we do not have a lift. For ground floor access to the theatre, please contact us for details.

change of artist
fortyfivedownstairs reserve the right to vary advertised programs and to add, withdraw or substitute artists as necessary.

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